Help
Support
Last updated: 30 September 2026
Email us
Write to support@outdoorprime.app. A real person reads every message, and we reply within 2 business days.
Common questions
How do I cancel, change my plan, or update my card?
Open the avatar menu in the app and choose Manage subscription. If you cancel, you keep access to the end of the period you have paid for.
I forgot my password.
On the sign-in page, tap Forgot password? and we will email you a link to set a new one.
My card was declined.
You have a 3-day grace period. Update your card in Manage subscription before it ends and nothing is interrupted. After that, access pauses until the card is updated.
Where does the data come from?
Weather and marine forecasts from Open-Meteo; observed pressure and temperature from the National Weather Service; tides from NOAA; buoy readings from NDBC; and nautical charts from NOAA. Sun and moon times are calculated in the app.
Is there an iPhone or Android app?
Our iPhone and Android apps are in development. One Outdoor Prime account and subscription works on the web and, once they are released, in our iPhone and Android apps. If you subscribe through the Apple App Store or Google Play, that store handles billing and cancellation for that subscription.